Palmerston Moving

There is no expectation or standard requirement for gratuities. Some clients choose to offer a tip as a personal gesture of appreciation for exceptional service, particularly on longer or more complex moves. The amount, if any, is entirely at the client’s discretion.

Gratuities are not included and are at the client’s discretion but are welcomed and appreciated.

We accept Visa, MasterCard, American Express, debit cards, cash, wire transfers, and e-transfers. Credit card payments are subject to a 3.5% processing fee. This fee can be avoided by paying via e-transfer or debit card.

Payment is due upon completion of work for each moving event. For multi-day or staged moves, payment is due at the end of each service day, unless otherwise agreed in writing.

Yes. Storage options are available depending on availability and scope.

Each day is considered a separate move event for billing and protection purposes.

Basic disconnections may be possible, but licensed trades are required for gas, hard-wired, or complex installations.

Clients are responsible for ensuring items are properly packed unless professional packing services are booked.

Light contents may remain in sturdy furniture at the crew’s discretion. Fragile or loose items should be packed separately.

Plants can be moved locally at the client’s risk, subject to weather and handling limitations.

Specialty items may require prior approval, additional equipment, or specialized crews.

Yes. We do not transport: hazardous materials, flammable liquids, firearms or ammunition, perishable food, and illegal or restricted items.

We will review building restrictions in advance and adjust equipment or crew size as needed.

Yes. Clear, legal parking close to the entrance is required. Parking tickets or delays caused by lack of access are billed to the client.

Yes. Being packed, having clear access, reserving elevators, and confirming parking in advance all help reduce time.

Common factors include: stairs or long carries, elevator delays or restricted hours, tight hallways or doorways, last-minute changes or added items, building or parking restrictions, and weather conditions.

Time typically starts when the crew arrives at the pickup location and ends when services are completed at the final delivery location.

Cancellations or reschedules must be made at least 5 days in advance. Failure to do so may result in applicable cancellation fees.

Yes. Additional fees may apply depending on complexity and distance.

Coordination is included, but elevator bookings must be secured by the client unless otherwise agreed.

Yes. We regularly work with concierge desks, property managers, and building regulations.

Yes. We use floor runners, corner protection, and install furniture felt pads where applicable.

Yes. Standard furniture disassembly and reassembly are included when required.

Yes. We specialize in fragile and high-value items, including: fine furniture, artwork and mirrors, rugs, lighting fixtures, and designer and luxury household goods.

Reusable materials such as moving pads and blankets are included. Consumable materials (boxes, tape, shrink wrap, bubble wrap, specialty packaging) are charged separately.

Flat-rate pricing may be available for certain projects after a detailed review.

Pricing is based on factors such as number of movers and trucks, estimated time on site, distance and access conditions, scope of handling and protection required, supplies fees, packing services if applicable, and garbage disposal fees.

A deposit may be required to secure your booking, depending on the size and nature of the move. Deposits are applied toward the final invoice.

In some cases, yes. Availability depends on scope, access conditions, and crew scheduling.

Services are considered complete once all agreed items have been delivered and placed, and the client or representative has had the opportunity to conduct a walkthrough.

If a move cannot be completed within the scheduled time due to scope, access, or delays, additional time or a continuation day may be required and billed accordingly.

We recommend booking as early as possible. A minimum of 3–5 business days’ notice is required, subject to availability.

Yes. Cleaning, junk removal, and disposal services can be arranged upon request. These services are not included by default and must be scheduled in advance.

For safety and efficiency, clients are responsible for ensuring pets and children are secured and clear of work areas during the move.

Palmerston Moving reserves the right to refuse or modify services where conditions are unsafe, locations are inaccessible, the scope has been misrepresented, or circumstances are beyond our control.

Estimates are prepared based on the information provided at the time of booking. While we make every effort to be as accurate as possible, final costs may vary unless a guaranteed rate is confirmed in writing.

Time beyond the estimated window is billed at the agreed hourly rate, as outlined at booking.

Estimates and planning are based on the information provided by the client. Inaccurate or incomplete details regarding inventory, access, stairs, or building restrictions may affect timing, equipment, and final cost.

Yes. We handle high-end residential moves, designer installations, retail deliveries, and select commercial projects.

Delays caused by elevator availability, concierge access, building restrictions, client readiness, or third parties may affect timing and are counted toward total service time.

Any additional items or services requested on move day may affect timing and cost and may be billed accordingly.

Yes. A client or authorized representative must be available on move day to provide access, direction, and approvals for any changes or additions.

White-glove service includes professional handling, protective wrapping, careful loading/unloading, inside placement, and attention to detail throughout the entire move.

Palmerston Moving is a white-glove moving and delivery company, specializing in high-value, fragile, and design-forward items such as fine furniture, artwork, rugs, lighting, and luxury household goods. We are not a courier service.

Yes. Palmerston Moving operates in compliance with Ontario regulations and carries commercial liability insurance appropriate for professional moving and delivery services.

Gratuities are not included and are at the client’s discretion but are welcomed and appreciated.

Yes. Storage options are available depending on availability and scope.

Each day is considered a separate move event for billing and protection purposes.

Basic disconnections may be possible, but licensed trades are required for gas, hard-wired, or complex installations.

Clients are responsible for ensuring items are properly packed unless professional packing services are booked.