Both the new ticket form and the reply box accept attachments through Attach a screenshot or file.
A screenshot is usually the single most useful thing you can send. Capture the whole window, including any error message.
Attachments are stored privately and are readable only by you and the support team.
How to take a useful screenshot
- Capture the whole browser window, not a crop of one button — the address bar and the surrounding page are often what explain the problem.
- Include any error message exactly as it appears.
- If the problem is a sequence, send two or three shots in order.
Blank out anything private before sending, such as a card number on screen.