Getting help
Tickets, response times and reaching a person.
Articles
7 articlesCan I attach a screenshot to a ticket?
Yes. Use "Attach a screenshot or file" when you write or reply.
How do I close a ticket?
Press "This is sorted" on the ticket.
How do I open a support ticket?
Dashboard → Settings → Support. Write your message, attach a file if it helps, and send.
How do I reply to a support ticket?
Open the ticket, write in the Reply box, and press Send reply.
What do the ticket statuses mean?
Waiting for us, In progress, or Resolved.
What if I cannot sign in to open a ticket?
Use the email address on the support page. It needs no account.
Where do I see my support tickets?
Dashboard → Settings → Support lists all your tickets with their status.
Nothing matches that
Try a different word, or open a ticket and a person will help.
Still stuck?
Open a ticket and a person will reply by email. Anything you searched for and the assistant's answer are attached, so you do not have to explain it twice.