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Account & signing in

I am locked out of my account — what now?

Reset your password first. If that fails, write to the support address, which needs no account.

1 min read 1 section Updated 4 days ago
  1. Try the password reset link on the sign-in page.
  2. Check spam for the reset email.
  3. Make sure you are using the email address you registered with, not a different one.

If none of that works

The support page shows a plain email address for people who cannot sign in. It exists precisely because you cannot raise a support ticket about not being able to sign in. Include the email address on the account and the name of a listing you own, if you have one.

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