A support ticket and its replies are private between you and the support team. They do not appear anywhere public, and they are kept separate from ordinary site comments.
Files you attach are stored privately too, and are only reachable by you and support.
Who can read a ticket
- You, from Settings → Support.
- The support team.
- Nobody else — not other users, not other business owners, and not visitors to the site.
What about attachments
Files you attach are stored outside the public part of the site and are served only to you and to support. A link to one cannot be opened by anyone else, even if it is shared.
Ticket conversations are kept separate from ordinary site comments, so they never appear in any public feed.