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Plans & billing

My payment failed — what should I do?

Check the card has not expired, then retry from Billing → Payments.

1 min read Updated 5 days ago
  1. Open Billing → Payments and find the Failed entry.
  2. Check the card expiry shown under Payment Methods.
  3. Check there are funds and that your bank has not blocked an online payment.
  4. Update the card under Manage Payment Methods and retry.

International or online payments blocked by the bank are the most common cause, and the bank will usually clear it if you call them.

If the payment shows as taken but your plan did not change, open a support ticket with the date and amount.

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Will my subscription renew automatically?

Yes, on the card saved under Payment Methods, unless you cancel first.

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What happens to my listings if I downgrade?

Nothing is deleted, but anything over the new limit stops being publicly visible.

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Where do I find my invoices and payment history?

Dashboard → Billing → Payments lists every payment and its status.

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